Who are we?
FOOTHILLS REGIONAL 9-1-1
Foothills 9-1-1 is a primary Public Safety Answering Point (PSAP) located in Okotoks, AB. We serve 25 municipalities across 36,000 square kilometers. This area stretches from Banff and Lake Louise to the Crowsnest Pass, through the Foothills and Vulcan Counties, the MD of Willowcreek and over to Cypress County. The center aids over 40 firehalls and 13 municipal enforcement programs.
2,200
# of events we average per week resulting in assistance to 1000's of residents.
27
# of years serving residents spanning across 36,000 sq kms.
STATS
JUNE 2025
EMERGENCY RESPONSE OVERVIEW: 9-1-1 CALL STATISTICS
4,191
Don Francis
Over the reporting period of June 2025, 4,191 calls were received through the 9-1-1 system.
Each 9-1-1 call represents a potential emergency requiring swift and coordinated action resulting in the creation of events across multiple public safety domains. Here are examples of potential responses these calls trigger:
- Police Services - addressing criminal activity, public disturbances, law enforcement needs, other public
safety needs.
- Fire Departments - responding to fires, hazardous
material incidents, rescue operations, medical first
response, and other public safety needs.
- Emergency Medical Services (Ambulance) - providing
urgent medical care and transport.
- Search and Rescue Teams - mobilized for missing
persons, wilderness rescues, disaster and other response.
- Peace Officer and Public Safety Units - ensuring
community safety, managing public events, and
supporting other emergency services.
​
This data highlights the critical role of the 9-1-1 system in mobilizing resources and protecting public safety across diverse emergency scenarios.
​
Ashley Jones
ADMINISTRATIVE RESPONSE OVERVIEW: NON-EMERGENCY CALL STATISTICS
2,075
​
- Municipal Enforcement Calls for Service - addressing
bylaw infractions, parking concerns, animal control and
other local regulatory matters.
- Non-Emergent Police and Fire Requests - assistance with
issues such as minor traffic incidents, public events,
unlawful activity or fire inspections.
- Controlled Burn Activities - notifications and monitoring
of planned fire use for land management or agricultural
purposes.
- Alarm Testing and Monitoring - coordination with alarm
monitoring companies for commercial property owners
to ensure proper functioning of fire and security alarm
systems.
​
These statistics reflect the ongoing work of administrative and enforcement teams in supporting community safety, compliance, and operational efficiency outside of emergency contexts.
​
​
​
OPERATIONAL SUPPORT ACTIVIES: BEHIND-THE-SCENES WORK AT FOOTHILLS REGIONAL 9-1-1:
1,868
Tess Brown
During the reporting period of June 2025, our team managed
​1,868 support tasks. In addition to managing emergency and non-emergency calls, Emergency Communications Officers play a vital role in maintaining the continuity and effectiveness of public safety operations. Our professionals handle a wide range of support tasks that ensure responders in the field have the information and coordination they need. Key responsibilities include:
​
- Managing 9-1-1 Hang-Up Calls - verifying caller safety
and determining whether emergency services are
required, often involving callbacks and location tracing.
- Coordinating Utility Services - liaising with utility providers
(eg., gas, power, water) to support emergency crews
during incidents such as fires, collisions or hazardous
material events.
- Work Alone Monitoring- tracking the safety of individuals
working in isolated or high-risk environments, ensuring
timely intervention if contact is lost.
- Ongoing Radio Traffic Monitoring - maintaining
situational awareness by listening to and managing
radio communications between field units and dispatch,
enabling rapid response and resource allocation.
​
These activities are critical to the seamless operation of emergency services and demonstrate the depth of responsibility held by PSAP staff beyond direct call handling.
​
TRAFFIC STOP MONITORING: OFFICER SAFETY AND EVENT OVERSIGHT:
961
Throughout the reporting period of June 2025, 961 traffic stops were conducted and actively monitored by Emergency Communications Officers to ensure officer safety and procedural accountability. Each traffic stop is treated as a dynamic event, with our team tracking and supporting the officers.
